FAQs

TOP QUESTIONS
What’s the process for purchasing products from Noir Hair?
Discover the Noir Hair experience! Shop our premium products online and register for exclusive B2B and B2C discounts, plus access to the Noir Hair Academy. Register here to access our exclusive Noir Hair professional B2B discounts and the Noir Hair Academy.
As a certified stylist, do I benefit from a discount at Noir Hair?
I’m not a stylist, can I still purchase Noir Hair products?
What is your return policy if I’m not satisfied with my purchase?
What is the origin of Noir Hair products?
I have a question regarding my order. Could you assist me?
What type of payment options do you offer?
CARE AND MAINTENANCE
How do I properly maintain Noir Hair extensions?
Click here for all our tips on keeping your extensions or wigs in the best condition.
Can I dye my hair extensions?
How long can I expect my Noir Hair extensions to last?
How can I extend the life of my Noir Hair extensions?
CUSTOMER GUIDE
What’s the recommended way to find the perfect color match?
For Clients: Find a certified stylist nearby by clicking here and give them a call to set up a consultation. Alternatively, feel free to message us via whatsapp or contact us by email at info@noirhair.nl
For Stylists: You can purchase a color ring to match all our available and custom colors to your own or your clients' hair. If you'd like to see our collection before making a purchase or using it in your salon, we can arrange a live demonstration. Contact us to schedule an appointment with one of our account managers at your salon.
Noir Hair is 100% natural human hair and color variations may occur.
How much hair do I need?
B2B QUESTIONS
I have created a business account, what’s next?
We follow a selection process to ensure the quality of our network. If you want to create a business account, you must meet the following requirements: a valid Chamber of Commerce (KVK) number, a VAT number, and active involvement in the beauty industry. After registration, our team will carefully review your information. We will contact you within 48 hours. If you haven’t heard from us after 48 hours, feel free to call us for more information. We look forward to working with you!
Why do you offer multiple attachment methods?
Simple! It’s never a one-size-fits-all solution. Every client is unique, and that calls for a custom approach. By offering multiple attachment methods, you don’t need to rely on multiple suppliers or deal with quality differences in your extensions. All our products are premium and of the highest quality. Do you have a client who needs a hybrid method for a stunning end result? You can effortlessly combine K-tips with a genius weft in the same color and quality to create the best possible result for your client.
I’m new to the hair extensions industry. Do you also offer training?
We offer various types of training. You can find our offerings on the Education page. Training sessions can take place in your salon, such as training your entire team, or in a 1:1 format. Additionally, we offer regular masterclasses in a group setting. In-salon training can be requested, while you can book a masterclass directly through our webshop